Terms, Conditions and Privacy

Limelight Tours Pty Ltd (trading as Twisted History and Geelong Gaol Museum)

The Geelong Gaol site is strictly smoke, alcohol and drug free.

Payment on entry can be made by cash or card.  Payments for prebooked tours or events are required to be paid by credit card or bank deposit a minimum of 7 days prior to your scheduled event.

No refunds will be given once payment has been made unless management cancels your event or tour.  At which time you will be offered alternatives or a refund.  We will not be held responsible for any additional costs caused by the cancellation.

All patrons attending the Geelong Gaol under the age of 18 must be accompanied by a parent, guardian or an adult over the age of 18 years.

Tours will only run once the minimum number of customers has been reached. Please contact our customer service team if you have any concerns with this or require special arrangements.  We will do our best to accommodate you where possible.

Management and Staff of Limelight Tours reserve the right to refuse anyone believed to be under the influence of drugs and alcohol or behaving in a manner that risks other patrons’ safety or enjoyment.

No abuse towards staff or other patrons will be tolerated. These patrons will be refused admission or asked to leave. No refunds will be given in these circumstances.

Limelight Tours and its staff are not responsible for any loss, theft, damage or personal injury to patrons that occurs whilst you are on site.

Safety instructions will be delivered at the beginning of each tour.

Tours depart at the scheduled time and are unable to wait for latecomers. Tours will run regardless of rain, hail or shine. Please be prepared for all weather conditions with appropriate clothing and footwear.

Information provided to Limelight Tours will not be shared with anyone else and only used in the manner for which it was given. Ie booking or contact tracing

Some exhibitions and tours may be unsuitable for some people due to the content and nature of the information.

Some tours have strict age limits due to the content and nature of the tours.

We are unable to accept any children under the age limit on ghost tours, regardless of age (ie babies in arms, toddlers, etc.)  Please ensure that you have noted the age limit before booking your tour as no refunds will be given. Please discuss with our customer service team at the time of booking if you have concerns.